Support

Support should feel as calm as the rest of the product.

We’re here to help. Whether you have questions about your account, need help with an order, or want to share feedback — reach us anytime.

24 hrsAverage response time on business days.
info@mycloset.tech — one clear support channel.
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How can we help?

Direct paths to the help you need.

Account & Orders

Need help with a purchase, shipping, or refund? We’ll get it sorted within one business day.

Legal

Review our terms of service and privacy policy for full transparency on how we operate.

Legal

Terms of Service

Last updated: April 2, 2026

1. Acceptance of Terms

By accessing or using the MyCloset application and services (“Service”), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.

2. Description of Service

MyCloset is a fashion marketplace platform that enables users to browse, purchase, and sell clothing and accessories. The Service includes the mobile application, the merchant dashboard, and all related features.

3. User Accounts

You must create an account to access certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must be at least 13 years of age to use the Service.

4. Purchases & Payments

All transactions are processed through our third-party payment provider (Stripe). Prices are displayed in USD unless otherwise stated. You agree to pay all charges incurred through your account. Refund requests should be directed to info@mycloset.tech.

5. Merchant Responsibilities

Merchants are responsible for the accuracy of their product listings, fulfilment of orders, and compliance with applicable laws. MyCloset reserves the right to remove listings or suspend accounts that violate these terms.

6. Prohibited Conduct

You may not use the Service to engage in fraudulent activity, upload harmful content, infringe on intellectual property rights, or violate any applicable law or regulation.

7. Intellectual Property

All content, trademarks, and technology associated with the Service are owned by MyCloset or its licensors. You retain ownership of content you upload but grant us a license to display it within the Service.

8. Limitation of Liability

The Service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, MyCloset shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.

9. Termination

We may suspend or terminate your access at any time for violation of these terms. You may delete your account at any time by contacting support.

10. Changes to Terms

We may update these terms from time to time. Continued use of the Service after changes constitutes acceptance of the revised terms.

Need help?

The support layer is connected to every part of the platform.

You should never feel stranded. Reach out anytime and we’ll respond promptly.